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FREQUENTLY ASKED QUESTIONS:
WORKING WITH US AND YOUR INSURANCE COMPANY. . .
Insurance Claim FAQs: FAQ
How can I be sure you are the right company for the job?
When you suffer a legitimate covered loss, insurance companies should do the right thing. In our experience, this is not always the case. That's why we developed and deploy our specialized network of public adjusters, attorneys, project managers, software consultants, industry insiders, designers, and licensed contractors to properly restore your entire property from the roof to the foundation.
We use video documentation of the insurance company's adjuster, as well as our proprietary roof report to make sure every customer is aware of what insurance company adjusters are doing during their inspections and what damages the insurance company representatives actually appear to be documenting.
What experience do you have?
Our team must meet specific verifiable work experience and educational requirements to become professional roof consultants and construction project managers. We have worked with customers covered by every major insurance company in Virginia, as well as smaller insurers to successfully and quickly rebuild their properties, lives, and businesses.
Our network has a combined 15+ years of first-hand experience in the
insurance restoration process, and in construction project management.
We take pride in being ethical and transparent.
What guarantees can you offer that the job will be finished on time and on budget?
Generally speaking, an insurance company that acts in good faith provides a fair estimate that is reflective of the insured party's coverage and the actual documented damage. This means that the interior and exterior of the property should be restored to "pre-event" or "pre-storm" conditions. We know first-hand what it's like to be going through your situation. We will make sure that we always share our expert opinion as to solutions with the most favorable outcomes in mind to make your restoration process less stressful. We will work as fast as the process allows and only pre-approved work related to the claim will be performed.
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